Residential Respite Care is available at Mater Christi Aged Care Facility.  Respite Care is when you become a temporary resident of Mater Christi with access to all the facilities, care and lifestyle programs on a short-term basis.

You can access respite care via contacting us direct on 02 66586133 or use the contact form

Preparing for a respite visit

Our Care Team

Our qualified clinical and care team take the time to get to know each and every resident  and to understand their medical history.  This way, we can tailor our care to help support our residents in the way they prefer.   Our residents have access to Registered Nurses 24 hours a day, 7 days a week; with each room having an easy-to-use nurse call system.

Our Meals

Our Head Chef prepares and cooks a large range of meals from the onsite kitchen to suit the unique dietary requirements of our residents.  A menu sample has been included in this pack for your review.   Residents with specific dietary requirements are catered for; with all allergies and intolerances carefully noted by our catering team.   Please let us know that you have special dietary considerations and we will ensure that the Chef is aware of these.

Meals are served in the dining room; or for personal reasons, a resident can request to dine in their room.

Personal requirements for respite care

To ensure that we have all essential information, we request that resident brings with them:

  • Medicare card
  • Pension Card
  • Department of Veterans Affairs card if applicable
  • If the resident is unable to manage money, amounts over $10.00 may usually be left with our Administration Staff. This will be receipted and available to the resident during standard office hours.

 

Clothing and Laundry

All clothing and personal items must be clearly, but discreetly labelled with the resident’s name with either a laundry marker or personalised sewn on labels.   Any additional clothing brought in during the stay is to be recorded and labelled.

We recommend that you bring at least the following:

  • 5 pair of pyjamas or nightwear
  • 10 sets of underwear
  • 5 or more changes of clothes
  • 1 pair of slippers
  • 1 or 2 pairs of street shoes
  • 1 dressing gown
  • Toiletries including nail trimmers (we provide shower gel, shampoo etc)
  • aids or appliances

All of these items will be returned on discharge.

You’ll want your loved one to feel comfortable and look good to help retain their self -esteem, so keep in mind that it is an everyday living environment and it’s better to select functional clothing that will look good for a long time. Select clothes that stretch and have extra space in the arm openings, hips and waist.

All washing will be carried out by the Mater Christi Laundry unless you make other arrangements.

The facility’s laundry temperature requirements for infection control are strict.  Accordingly, we recommend polyester and cotton/polyester blend materials as they will hold up the best and look better for longer.

  • No-iron Fabrics are the best choice
  • They will always look crisp no matter how recently they were laundered or how long they’ve been folded in a drawer

There is no additional cost for laundry service.  We provide an onsite laundry service with the residents laundry collected by our care staff and taken to the laundry to be washed on a daily basis.  Clothing items are then returned the following day by the Laundry staff and delivered personally to the resident’s room.

Lifestyle and Leisure – Activities and Wellness programs

Our role isn’t just to care for people when they are ill, but also to help them stay healthy.   To complement our high quality care we also offer a range of special lifestyle and wellness programs designed to enhance each of our residents’ day.

Our activities are designed to stimulate our resident’s physical senses to achieve maximum independence in a safe environment, whilst developing friendships and improving social interaction.  All of our exercise sessions are designed by qualified physiotherapists to meet the individual needs of each resident.

Activities may include

  • Garden walks
  • Gentle exercise classes
  • Ball games
  • Concerts/singalongs
  • Arts and crafts
  • Card and Board games
  • Bingo
  • Bus Outings
  • Shopping
  • Group discussions and reminiscing and newspaper reading
  • Introduction to technology (supported skype sessions with family and friends)
  • Gardening

 

Keeping in touch with family and friends

We believe it is important for our residents to maintain their personal friendships and contacts as well as make new friends.  Family and friends are always welcome at Mater Christi and have unrestricted visiting hours.  We encourage our residents to stay in touch with loved ones by technology including skype.   We have a coffee shop on site that is open Monday to Saturday from 9:00am – 3:00pm.  Friends, family and residents are able to gather at the Grove Coffee Shop for coffee, cake, sandwiches and meals.   A coffee shop menu has been included for your awareness.

Frequently Asked Questions

 

  1. Will my family member have a single or shared room?

All residents are provided with their own spacious room with a private ensuite bathroom.  Each respite room also has a television provided in the room.

 

  1. How far is the respite room from the lounge and dining areas?

The dining rooms are located a short walk from the residents bedrooms.

The lounge areas are located close to the dining areas with a large central common room for activities and wellness programs located near reception.  Wheelchairs are available if this is the resident’s preference to move around the facility.

 

  1. Can we bring personal items from home to make the room more familiar?

We encourage our residents to be comfortable and sometimes, surrounding themselves with familiar items assists with the settling in.  Items like a small blanket and/or cushion for the chair, picture frame for the bedside table and books or magazines can help personalise the room.

 

  1. Who do I speak to if I want to know how the respite is going? When is the best time to contact that person?

You are most welcome to speak to the Registered Nurse (RN) in Charge.  Our office staff are available from 8:30am – 5:00pm Monday to Friday and can assist with the transfer of the call.    For calls out of hours and on weekends, please call the main phone line (02) 6658 6133, follow the prompts and the RN in Charge will assist you.

 

  1. Can my loved one bring in their mobile phone or tablet/lap top?

We encourage all forms of communication and are happy to support the resident to set up their technology needs.  Residents are also able to access the SCCA WIFI free of charge.

Please remember to bring all charging devices to ensure connectivity during the resident’s stay.

 

  1. What activities are organised during the day for the person in respite?

We have included a sample month of activities held at Mater Christi for your awareness.  These change on a regular basis to ensure our residents are provided a range of special lifestyle and wellness programs designed to enhance our residents stay.   At the time of admission our new residents will be provided with a schedule of all activities that are being held during their stay.   The Lifestyle and Leisure team support all residents to attend any activities that interest them.

 

  1. Will there be any additional costs to the daily fee?

If the resident visits the hair salon, has an allied health professional visit (podiatrist etc); there will be an expense for that service with the provider.  The provider will invoice the resident independently.

 

  1. Are there daily newspapers?

Many of our residents stay in touch with what is happening via the television and the internet with some of our tech savvy seniors subscribing to online newspapers.  The local paper (Advocate ) is delivered on Wednesday and Saturday  – however no national papers are delivered to the facility unless private arrangements have been made.

We request that family or friends make the necessary arrangements with the local newsagent at Toormina Gardens if this is service is required.

 

  1. When are new residents introduced to other residents and encouraged to participate in the activities and wellness programs?

This is flexible for each of the residents.  We encourage our residents to mingle when they have settled in and feel comfortable.  They will meet other residents at meal times and in the lounge and community room areas.  Our lifestyle team will support the resident to attend any activities of interest within the facility.

 

  1. How does the facility require information about medication to be provided (eg medication chart or a letter from the doctor?)

Prior to admission all residents require an accurate and current medications list provided by their Doctor.  This is faxed to our clinical team in advance by the Doctors Surgery.    Having this information in advance is essential to enable our clinical team to meet the residents personal care requirements.

 

  1. Do I need to provide the medication? How? Should I bring it in a Webster Pack or in the original box?

We require the pharmacy to prepare single dose Webster packs that will cover their needs for the duration of the respite visit.  Please ensure that your preferred  pharmacist is able to do this for you.

CHC Pharmacy have advised that are able to repack dispensed medication into single dose Webster packs free of charge.  CHC Pharmacy are open 7 days a week from 8:30am – 9:00pm

Address: Suite G05 343-345 Pacific Highway, Coffs Harbour NSW 2450  (Opposite the hospital in the Specialist Medical Centre)

Email: info@chcpharmacy.com.au      or    Phone: 66 522 336

 

  1. Does the family doctor need to be involved in the respite admission?

Yes.  The family medical practitioner will provide a recent medical history.  Some medical practitioners  are happy to provide coverage during the residents’ respite stay – however if this is not possible we have a locum GP who will oversee all medical requirements (in conjunction with the Mater Christi Clinical staff ) during the duration of their stay.

 

  1. What will happen if my family member gets sick or there is an incident while in respite? Will I be contacted?

Yes.  This will be agreed prior to the admission and a list of primary and secondary contacts are held with the resident’s care file and also in our emergency file.

 

  1. Who do I speak to if I have suggestions or concerns?

The Facility Manager (Pauline Saunders) can be contacted during office hours on 6658 6133; or can be contacted by email.  Alternatively, staff can provide you with a feedback form which once completed by you will be followed up on and you will be notified of all developments arising from your feedback.  We are committed to continually improving the service we provide.